Booking Conditions and General Information

The hiring contract is between the Hirer and Ann Wake, Owner / Agent of the property for which the booking is made and incorporates the conditions set out below:

Small family discount

The small family discount applies to holidays of 7 nights or longer, between 30 September and 31 May excluding October and February half term, Christmas and New Year, Easter and May Bank Holidays. A small family is considered to be up to two adults and one child of preschool age.

Please read carefully

Parties to the Agreement:

Authority to Sign

The person signing the form certifies that he/she is authorised to agree the Booking Conditions on behalf of all persons included on the holiday. The signatory must be a member of the party occupying the property and must be 18 years of age or over. Bookings cannot be accepted from parties of young people under 18 years of age.

Payment

Bookings are to be accompanied by a deposit of 20%. The balance of the rent must be paid 8 weeks before the commencement of the holiday. Non payment of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by the Hirer. The full rent is payable if the occupation date is less than 28days (4 weeks) from the date of booking.

Hirer's Obligation

The Hirer agrees:

To pay for any breakages, losses or damage to the property before departure. To take all reasonable and proper care of the property and leave it in a clean and tidy condition at the end of the tenancy. Particular attention must be given to the kitchen, ensuring that all equipment and utensils are left clean and tidy. The Hirer is responsible for any additional cleaning costs incurred.
To permit the Owner / Agent reasonable access to the property to carry out any urgent maintenance.
Not to sublet or share the property except with persons nominated when booking. The maximum number of persons allowed at the property is clearly stated and must not be exceeded. (The Owner / Agent reserves the right to terminate the hire without notice and without refund in case of a breach of this condition).

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Pets

Unless explicitly excluded in the property details, a maximum of 3 pets are welcomed free, but the Owner / Agent must be notified when booking. Whilst no charge is made for pets it is on the express condition that pet owners are responsible for any extra cleaning that may be required, either in the property or in the grounds. The guiding principle is that there should be no sign of the pet's presence inside or out after departure.

Pets MUST NOT under any circumstances be allowed on any soft furnishings or beds.
Pets MUST have their own blankets to protect the floor coverings at all times.
Prior consent MUST be obtained for more than the agreed number of pets in the brochure.
Pets MUST not cause any annoyance, become a nuisance or intimidate occupants of adjoining properties.
Pets MUST NOT, at any time, be left alone in the property.
The breed/type of dog must be declared upon booking.
Pet owners must never allow pets to defecate in the grounds where children may play. Failure to clean up after pets will be heavily surcharged.

Cancellation

If the Hirer wishes to cancel the booking for non-insurable reasons he should advise the Owner / Agent, immediately by telephone, followed by a confirmatory letter. Upon receipt of such letter the Owner / Agent will (but without any obligation to the Hirer) use their best endeavours to obtain a replacement letting and, if such replacement is obtained, will then refund to the Hirer any monies paid less a handling charge. If the Owner / Agent is unable to re-let the Owner / Agent shall be entitled to retain all payments already made and to recover, if not already paid, the balance of the hiring charge.

Non-availability of property

If, for any reason beyond the Owner / Agents control, the property is not available on the date booked, all rent paid in advance will be refunded in full. The Hirer shall have no further claims against the Owner / Agent.

V.A.T.

There is no extra charge for VAT.

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Caring for your Safety.

Every reasonable effort has been made to indicate possible safety hazards in the property description. However, it is guests responsibility (particularly parents with young children) to inspect the property and grounds immediately on arrival and note any possible hazards. Check the layout of your holiday property so that in an emergency you can get out quickly and easily. Please read and respect any warning/hazard/restriction notices that the Owner / Agent has placed in the property

Cottages and the Countryside

Please remember that older houses have low windows, were built before the days of minimum ceiling/door heights, easy stair gradients, cavity insulation and damp proof courses, also countryside activity (farming etc) and animals can be noisy and smelly at times!

Arrival and Departure Times

The property is normally only available after 3:00 p.m. on the day of arrival and must be vacated by 10:00 a.m. on the day of departure please.

Bed linen

All bed linen is provided with the exception of cot linen, and beds are fully made up and ready for your arrival.

Bath, hand towels, and tea towels are also provided.

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Christmas & New Year Festivities

Our houses are available throughout the winter. At Christmas we provide a complimentary Christmas tree and decorations.

Small Party Discounts

We actively encourage couples, small families or the solo guest to our houses by offering substantial Small Family Discounts throughout the year. Please ask for details. Discounts do not apply to Short Breaks.

Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint we are anxious that remedial action is taken as soon as possible. It is essential that you contact the Owner / Agent or her representative immediately if any problem arises so that it can be speedily resolved. Discussion with the Owner / Agent or her representative whilst you are in residence usually enables shortcomings to be rectified straight away If after this you feel that the complaint still remains unresolved then notify the Owner / Agent in writing, within 7 days of returning from your holiday. Please help us to help you by following this procedure which is designed to effect the speediest possible investigation and rectification of complaints. We cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed.

Provisional Reservations, Summer, Winter or Christmas

Many weeks are automatically reserved each year by our past guests. To help guests reserve the holiday of their choice, we are very happy to accept provisional reservations for the following year and even several years ahead! Guests are under no obligation and we make no charge for this service.

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Reception Service

The Owner / Agent, or her representative, will meet you on arrival and can be called at any time, to ensure you are completely satisfied and nothing has been overlooked.

Verification

Our houses have been inspected by Welcome Holidays Group and fully comply with and are indeed far above their required standards.

Commitment to Quality

As a family run business working with a small, tightly knit team, we use our considerable knowledge of the area to assist all our guests in making the most of their holiday in Wales.